How quickly do you respond to calls in New Providence?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in New Providence the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Will I get a written estimate before you begin?+
We give every New Providence customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
What licensing and insurance do you carry?+
We hold an active PA contractor license and full insurance coverage, and we'll provide proof of both on request — most New Providence customers ask, and we expect that.
What emergency roofing services are available in New Providence?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Can you help with my storm damage insurance claim?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many New Providence customers say this cuts weeks off their claim process.
How long does a full roof replacement take?+
Most residential replacements in New Providence take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What roofing materials do you install?+
Our New Providence crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
What kind of warranty comes with a new roof?+
Every Gutter Installation job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Do you do pre-listing or pre-purchase roof inspections?+
We do these regularly for New Providence homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
Do you serve areas outside New Providence too?+
We serve New Providence and the surrounding communities throughout New Providence, PA — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
